PEAL MANAGEMENT LLC

This Return and Refund Policy applies to all purchases made through the PEAL MANAGEMENT LLC website located at www.klyom.com.

For questions about returns and refunds, please contact our Customer Service team:

Email: support@klyomai.com

Phone: 413-388-2742

Address: 82 Wendell Ave, Suite 100, Pittsfield, MA 01201, USA

Hours: Monday–Friday, 8:00 AM – 6:00 PM Eastern Time (ET)

Customers in the United States have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

●       Unused and Undamaged — The item must be unused, undamaged, and in the same condition in which it was received.

●       Original Packaging — The item must be in its original packaging, with all labels and tags attached.

●       Proof of Purchase — A receipt or proof of purchase is required.

4.1 Initiating a Return

To initiate a return:

●       Contact Customer Service by emailing support@klyom.com or calling 413-388-2742 within 3 days of receiving your order.

●       Provide your order number and a detailed reason for the return.

●       After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

●       Package the item securely in its original packaging, including all accessories, manuals, and free gifts.

●       Include the return authorization form and any necessary supporting documents or images.

●       Download, print, and affix the return shipping label provided in our email to the outside of the package.

4.3 Shipping the Return

●       Use a trackable carrier such as UPS, USPS Express Mail, or FedEx.

●       Ship the package within 7 days of receiving your return authorization.

●       Use a trackable shipping method to ensure your package arrives safely.

All return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item (see Section 6).

6.1 Returns Due to Change of Mind

●       Items must be unused, undamaged, and in original packaging.

●       Return requests must be made within 7 days of receipt.

●       A refund will be issued to the original payment method, minus any applicable restocking fees.

6.2 Defective or Damaged Goods

●       Contact us within 48 hours of receiving the item.

●       Provide photos or videos of the defect or damage.

●       We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

●       Inform us immediately upon receipt.

●       We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product.

6.4 Product Never Arrived

●       Contact us if your product does not arrive within the estimated delivery time.

●       We will initiate an investigation with the carrier.

●       If the product is confirmed lost, we will offer a full refund or send a replacement.

6.5 Order Cancellation

●       You may cancel your order for a full refund if it has not yet shipped.

●       If the order has already shipped, please follow the standard return procedure after receiving the product.

The following items are non-returnable and non-refundable:

●       Custom or personalized products made to your specifications.

●       Perishable goods, such as food, flowers, newspapers, or magazines.

●       Intimate or sanitary goods, including underwear, swimwear, and personal care items, unless unopened and unused.

●       Gift cards and downloadable software products.

8.1 Refund Conditions

●       Refunds are issued after we receive and inspect the returned item.

●       We will notify you by email regarding the approval or rejection of your refund.

●       Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

●       Refunds are processed to the original payment method used at the time of purchase.

●       Please allow up to 10 business days for the refund to appear in your account, depending on your bank or card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations, including:

●       Condition issues — items not in original condition, damaged, or missing parts for reasons not due to our error.

●       Late returns — items returned more than 30 days after delivery.

●       We replace items that are defective, damaged, or incorrect.

●       To request an exchange, contact us at support@klyom.com.

●       For defective or incorrect items, we cover return shipping costs.

●       For exchanges due to change of mind, the customer is responsible for shipping costs.

●       Return Window — Returns must be reported and shipped within 14 days of receiving the product.

●       Return Processing — After receiving and inspecting the returned item, we will process the refund within 10 business days.

●       Refund Period — Please allow up to 10 business days for the refund to appear in your account after approval.

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

For more information, please visit our FAQ page (coming soon) or contact our Customer Service team:

Email: support@klyomai.com

Phone: 413-388-2742

 

 

PEAL MANAGEMENT LLC

support@klyomai.com  |  413-388-2742

82 Wendell Ave, Suite 100, Pittsfield, MA 01201, USA