PEAL MANAGEMENT LLC

At Klyom ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.klyom.com.

Countries We Ship To

●       United States

Future Expansion

We are continually working to expand our shipping destinations. Please check back regularly for updates.

Domestic Shipping (United States)

●       Standard Shipping: [e.g., free shipping on all orders over $50]

●       Flat Rate Shipping: [e.g., $5 flat rate for orders under $50]

International Shipping

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

●       Standard International Shipping: [e.g., $15 flat rate]

No Hidden Fees

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

Processing Time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time

Orders placed before [cut-off time, e.g., 5:00 PM EST] will begin processing the same day.

Weekend and Holiday Orders

Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping

●       Standard Shipping: [e.g., 3–5 business days]

●       Expedited Shipping: [e.g., 1–2 business days]

International Shipping

●       Standard International Shipping: [e.g., 7–14 business days]

Notes

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

Reliable Carriers

●       Domestic Carriers: [e.g., USPS, UPS, FedEx]

●       International Carriers: [e.g., DHL, FedEx International]

We partner with reputable carriers to ensure your package arrives safely.

Shipment Tracking

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance

Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

After your order has shipped, you will receive an email containing:

●       Tracking number

●       Carrier name

●       A link to track your package

How to Track Your Order

Visit www.klyom.com/track-order or the carrier's website, and enter your tracking number to view the status and estimated delivery date.

Assistance

If you have questions or need assistance with tracking, please contact our Customer Service team.

8.1 Delayed or Lost Packages

Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@klyomai.com or 413-388-2742.

Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:

●       Verify the shipping address provided.

●       Check with neighbors or building management.

●       Contact us for further assistance.

8.2 Damaged Packages

If your package arrives damaged:

●       Take photos of the damaged packaging and items.

●       Contact us within 7 days at support@klyomai.com.

Resolution: We will work with you to arrange a replacement or refund as appropriate.

If any items are missing from your order:

●       Contact us within 7 days of receiving your package.

●       Provide your order number and details of the missing item(s).

Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

Returns

Returns are accepted within [number of days, e.g., 30 days] of receiving your order.

Conditions for Returns

●       Items must be unused, undamaged, and in their original packaging.

●       Certain items (e.g., personalized or perishable goods) may not be eligible for return.

Return Shipping Costs

●       Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

●       Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

Refunds

Refunds are processed within [number of days, e.g., 14 days] after we receive the returned item, and will be issued to the original payment method.

For more information, please refer to our Return and Refund Policy.

Address Accuracy

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages

If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Customs Clearance

International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

Taxes and Duties

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Customs Policies

Customs policies vary widely by country. Please contact your local customs office for more information.

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@klyomai.com

Customer Service Phone: 413-388-2742

Company: PEAL MANAGEMENT LLC

Address: 82 Wendell Ave, Suite 100, Pittsfield, MA 01201, USA

Our customer service team is available [days and hours of operation, e.g., Monday to Friday, 11 AM to 3 PM EST].

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

PEAL MANAGEMENT LLC

support@klyom.com  |  413-388-2742

82 Wendell Ave, Suite 100, Pittsfield, MA 01201, USA